Managed Application Support

Application maintenance without the overhead of hiring full-time developers. Dedicated hours, guaranteed response times, and peace of mind.

Common Support Challenges We Solve

Bugs pile up, customers complain

Priority bug fixes within 24-48 hours

Can't justify full-time developer

Flexible hours, scale up/down as needed

Security vulnerabilities ignored

Proactive monitoring and patching

Weekend emergencies with no support

24/7 emergency response available

Choose Your Support Level

All plans include bug fixes, security updates, and direct team access. No hidden fees.

Starter Support

$1,500/month

Perfect for small apps with basic maintenance needs

10 hours/month
48-hour response
  • 10 developer hours per month
  • Bug fixes and minor updates
  • Email support
  • Monthly security patches
  • Rollover up to 5 hours
  • No long-term contract
Get Started
MOST POPULAR

Growth Support

$3,500/month

For growing applications needing regular attention

25 hours/month
24-hour response
  • 25 developer hours per month
  • Bug fixes, updates & enhancements
  • Email + Slack support
  • Priority bug fixes
  • Quarterly architecture review
  • Rollover up to 12 hours
  • Performance monitoring included
  • No long-term contract
Get Started

Enterprise Support

$7,500/month

Mission-critical applications requiring dedicated team

50+ hours/month
4-hour response
  • 50+ developer hours per month
  • Dedicated team assignment
  • 24/7 emergency hotline
  • 99.9% uptime SLA
  • Monthly strategy calls
  • Proactive monitoring & alerts
  • Rollover up to 25 hours
  • Custom SLA available
Get Started

Need custom hours? Contact us for enterprise pricing.

What We Handle

Bug Fixes & Hotfixes

Quick resolution of production bugs, crashes, and critical issues affecting your users.

Security Patches

Timely application of security updates, dependency updates, and vulnerability fixes.

Performance Optimization

Database tuning, query optimization, caching strategies, and load time improvements.

Feature Enhancements

Small-to-medium feature additions, UI improvements, and workflow refinements.

Third-Party Integrations

API integrations, payment gateway updates, CRM connections, and tool integrations.

Monitoring & Alerting

Proactive monitoring, uptime tracking, error detection, and automated alerts.

Response Time Guarantees

Clear SLAs so you know exactly when to expect a response

Issue SeverityStarterGrowthEnterprise
Critical (System Down)N/A4 hours15 minutes
High (Major Feature Broken)48 hours24 hours2 hours
Medium (Minor Issue)72 hours48 hours24 hours
Low (Enhancement Request)1 week5 days3 days

Who Is This For?

SaaS Companies

Without in-house dev teams needing ongoing product maintenance and feature updates

Digital Agencies

Managing multiple client applications and needing reliable white-label support

Startups

Between MVP and Series A, not ready to hire full-time developers yet

Enterprises

With legacy systems requiring specialized maintenance and modernization

Why Choose CodeNex Support?

Rollover unused hours (up to 50% of monthly allocation)
Transparent hourly overage rates ($175-250/hr)
No long-term contracts - cancel anytime
Same-day emergency response available
Direct Slack/email access to your team
Proactive monitoring included
Multi-year client retention average
First month satisfaction guarantee

Ready for Reliable Application Support?

No long-term contracts. First month satisfaction guarantee. Let's discuss your needs.